Frequently Asked Questions
Everything you need to know about Binelek.
General
What is Binelek?
Binelek is an AI-powered command center for small and medium businesses. It brings together task automation, business intelligence, security monitoring, and competitive intelligence in one platform.
Who is Binelek for?
Binelek is designed for growing SMBs with 10-200 employees. It's perfect for business owners and operations managers who want enterprise capabilities without enterprise complexity.
How is Binelek different from other tools?
Unlike piecemeal solutions, Binelek brings everything together in one platform with a unified AI that understands your entire business. You can ask questions in plain English and get answers from all your connected data.
Do I need technical skills to use Binelek?
No! Binelek is designed for non-technical users. Everything can be done through natural language queries and visual interfaces. No SQL, no coding required.
Pricing & Billing
How much does Binelek cost?
We offer a free Starter plan, Pro at $49/month, Business at $149/month, and custom Enterprise pricing. Annual plans save 20%.
Is there a free plan?
Yes! Our Starter plan is free forever and includes 2 connectors and 50 AI queries per month.
How does the free trial work?
You can start with our free Starter plan immediately. For a full demo of Pro/Business features, schedule a demo with our team.
Can I change my plan later?
Yes, you can upgrade or downgrade at any time. Changes take effect immediately.
What payment methods do you accept?
We accept all major credit cards and can arrange invoicing for Enterprise customers.
How do I cancel my subscription?
You can cancel anytime from your account settings. No questions asked, no hidden fees.
Security & Privacy
Is my data secure?
Yes. We use industry-standard encryption (AES-256 at rest, TLS 1.3 in transit) and follow security best practices. Your data is isolated in a multi-tenant architecture.
Where is my data stored?
Data is stored in secure cloud infrastructure (AWS) with data centers in the US. Enterprise customers can request specific regions.
Do you sell my data?
Absolutely not. Your data is yours. We never sell, share, or use your data for advertising.
Can I delete my data?
Yes. You can request complete data deletion at any time, and we'll remove all your data within 30 days.
Integrations
What tools does Binelek integrate with?
We integrate with Shopify, QuickBooks, Stripe, HubSpot, Square, Xero, Zoho, Gmail, Outlook, and more. Check our Integrations page for the full list.
How do I connect my tools?
Most integrations use OAuth — just click to connect and authorize access. Your data starts syncing automatically within minutes.
What if I need an integration you don't have?
Contact us! We're constantly adding new integrations based on customer requests. Enterprise customers can also request custom integrations.
How often does data sync?
Depends on your plan: Starter syncs every 24 hours, Pro every hour, and Business/Enterprise get real-time sync.
AI & Data
How does the AI work?
Our AI understands natural language and can query across all your connected data sources. Ask questions like 'What was my revenue this month?' and get instant answers.
Can I use Binelek without the AI features?
Yes! While AI is a core feature, you can also use traditional dashboards, manual workflows, and visual builders without using natural language queries.
How accurate are the AI responses?
Our AI pulls directly from your connected data sources, so answers are based on your real data. We always show the source so you can verify.
What data does the AI have access to?
The AI only has access to data you've connected. It cannot access anything outside your authorized integrations.
Still have questions?
Schedule a demo and we'll answer all your questions personally.